Privacy Policy
Last updated: 6 June 2026
This Privacy Policy explains how LoopTechLabs Limited ("LoopTechLabs", "we", "us" or "our") collects, uses, discloses and protects personal data when you visit this website or contact us. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").
1. Information we collect
We aim to collect only the data we need. Through this website, we collect:
- Contact details — when you contact us via the website or by email, we receive the name, email address and message content you provide.
- Technical data — like most websites, our hosting provider may automatically log limited technical information such as IP address, browser type and timestamps, for security and operational purposes.
We do not collect special categories of sensitive data, and we do not knowingly collect personal data from children.
2. How we use your information
We use the personal data you provide to:
- respond to your enquiry and communicate with you about your request;
- provide, operate and improve our services where relevant;
- maintain the security and integrity of our website; and
- comply with applicable legal and regulatory obligations.
We will not use your personal data for direct marketing without your consent.
3. Disclosure of information
We do not sell or rent your personal data. We may share it with:
- Service providers that help us operate the website and our email (for example, hosting and email providers), who are permitted to use the data only to provide services to us;
- Authorities or third parties where required by law, regulation, legal process, or to protect our rights, property or safety.
4. Data retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements. When data is no longer required, we take reasonable steps to delete or anonymise it.
5. Data security
We take practicable steps to protect personal data against unauthorised or accidental access, processing, erasure, loss or use. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your rights under the PDPO
Subject to the PDPO, you have the right to:
- request access to the personal data we hold about you;
- request correction of any inaccurate personal data; and
- ask about our policies and practices in relation to personal data.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding, and we may charge a reasonable fee for a data access request as permitted by the PDPO.
7. Cookies and analytics
This website does not use cookies or cross-site trackers. We use Cloudflare Web Analytics, a privacy-focused service that collects aggregate, anonymised usage statistics (such as page views, referrers, country and device type) without cookies or persistent identifiers — see Cloudflare's Privacy Policy for details. Fonts are served by Google Fonts, which may log limited technical information such as your IP address when delivering font files — see Google's Privacy Policy for details.
8. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review it periodically.
10. Contact us
If you have any questions about this policy or how we handle your personal data, please contact us at hello@looptechlabs.com.